A Systems View of the Ist Value Chain: the Process-value Model

In this paper, the authors propose a new framework, the Process-Value Model (P-VM), to investigate the mechanism through which IST contributes to the organization’s business value generation. The P-VM is based on General System Theory and describes the IST value chain, which directly relates the IST process to the production of measurable business outcomes. The model resolves one essential limitation of existing theoretic models, namely the lack of an effective core framework for identifying the underlying IST system and its relationship to the business organization performance objectives. PV-M provides a solid platform for further research into the mechanisms by which IST contributes to enhancing business performance.